AURA Sign InPeople experience focus during significant growth
How a financial services provider maintained a focus on people experience during a significant growth period, delivering targeted initiatives bespoke to their employees' needs.
1 min read
The challenge
A split-site financial services business aiming to evolve its people experience in the context of significant growth - in both revenue and employees.
The goal: to transform the people experience by truly understanding how that experience differs across the business, and to put insight into the hands of Leadership and its HRBPs to enable relevant, targeted initiatives.
The approach & outcome
In collaboration with the HR core team, we designed the insight strategy to act in service of the new people-experience program. Together we re-designed the data-collection and insight-consumption process to better fit the needs of the business.
The organisation transitioned from an annual survey with more than 70 questions (which provided many pages of tables, metrics and stats) to a bi-annual, slimmed-down one, using analytics tools to identify priority areas and affected groups.
Faster access to insight, fewer overwhelming tables, easily understood and grounded in action - all focused on the areas that mattered to the employees and the business.
The client impact
- An increase in the employee net promoter score (eNPS)
- Reduced the workload of HRBPs by providing targeted insights directing initiatives
- Shifted focus from score-based comparisons to identifying support opportunities
- A whole-organisation leadership initiative informed by employee lived experience
- Improved organisational understanding of employee needs, building trust and addressing engagement blockers
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